I started programming in the nineties with DBASE IV. Concept wise, little has changed. Current software is based on the same structures, objectives and logic as in those days, inheriting the same problems.
The digital transformation pretends to replace analog systems with digital ones that are supposedly better. They are not. Most systems are focused on achieving effectiveness and efficiency which is better for the owners while users lose their ability to influence and control the outcome of the processes they depend on.
The antidote is to find ways to re-introduce inclusive, human-centric analog ideas into the new systems.